Terms of Service

1. Acceptance of Terms

By engaging GSW Pumping LLC for septic pumping, grease trap cleaning, or related services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

GSW Pumping LLC provides the following services:

• Septic tank pumping and cleaning
• Grease trap and interceptor cleaning
• Leach field rejuvenation
• System inspections and maintenance
• Emergency septic services
• Related septic system services

3. Service Areas

We primarily serve Sacramento, Placer, Yolo, El Dorado, Sutter, and Solano Counties in California. Service availability may vary by location and is subject to our scheduling capacity.

4. Scheduling and Appointments

• Appointments are scheduled based on availability and may be subject to weather conditions
• We will provide estimated arrival times and call 30 minutes before arrival when possible
• Emergency services are available 24/7 but may incur additional charges
• Cancellations must be made at least 24 hours in advance to avoid cancellation fees
• We reserve the right to reschedule due to equipment issues, weather, or safety concerns

5. Pricing and Payment

Pricing

• Prices are based on tank size, location, accessibility, and services required
• Emergency services and after-hours calls may incur additional charges
• Travel fees may apply for locations outside our primary service area
• Prices are subject to change without notice

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, check, and major credit cards
• A service charge may apply to returned checks
• Past due accounts may be subject to collection efforts and additional fees

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the septic system and property
• Ensuring safe and reasonable access to the septic system
• Locating and uncovering septic tank lids (additional fees may apply if we locate/uncover)
• Restraining pets and ensuring a safe work environment
• Being present or having an authorized representative present during service
• Informing us of any known hazards or special conditions

7. Property Access and Safety

• We require reasonable access to perform services safely and effectively
• We are not responsible for damage to landscaping, driveways, or structures due to normal service operations
• We will make reasonable efforts to minimize property damage but cannot guarantee no impact
• Customers should mark sprinkler systems, utilities, and other underground features
• We reserve the right to refuse service if conditions are unsafe

8. Warranties and Guarantees

Service Guarantee

We guarantee our workmanship for 30 days from the date of service. If you experience issues directly related to our service within this period, we will return to address the problem at no charge.

Limitations

• We do not guarantee the condition or performance of existing septic systems
• We are not responsible for pre-existing system defects or failures
• Our services do not include repair of damaged or failing system components
• Warranty does not cover issues caused by customer actions or system misuse

9. Limitation of Liability

GSW Pumping LLC's liability is limited to the cost of the services provided. We are not liable for consequential, incidental, or indirect damages including but not limited to property damage, business interruption, or environmental issues not directly caused by our negligence. Our total liability shall not exceed the amount paid for our services.

10. Insurance and Licensing

GSW Pumping LLC is fully licensed, bonded, and insured. We maintain appropriate insurance coverage for our operations. Proof of insurance is available upon request.

11. Environmental Compliance

We dispose of all waste materials in accordance with federal, state, and local environmental regulations. All waste is transported to licensed treatment facilities. We maintain all required permits and certifications for waste handling and disposal.

12. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to weather conditions, natural disasters, government regulations, equipment failures, or other unforeseeable events.

13. Dispute Resolution

Any disputes arising from our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to binding arbitration in Sacramento County, California, under California law.

14. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Modifications

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new "Last Updated" date. Continued use of our services constitutes acceptance of modified terms.

16. Severability

If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and GSW Pumping LLC regarding our services.

18. Contact Information

If you have questions about these Terms of Service, please contact us: